Due to health and safety regulations, cannabis products generally cannot be returned once purchased. However, there are some exceptions.

Standard Policy: - No returns on opened products - No returns for "didn't like it" - No returns for buyer's remorse - All sales are typically final

Exceptions (Defective Products): You MAY be able to exchange if: - Product is defective (broken vape, moldy flower) - Package was sealed incorrectly - Wrong product was given - Product doesn't match label

What to Do if You Have an Issue: 1. Keep your receipt 2. Don't continue using the product 3. Contact the dispensary immediately 4. Bring the product back in original packaging 5. Explain the issue to staff

Why Returns Are Limited: - Health regulations prevent resale of cannabis - Cannot verify product wasn't tampered with - Prevents diversion to illegal market - Protects other customers

How to Avoid Issues: - Ask lots of questions before buying - Start with small quantities - Request budtender recommendations - Check products before leaving (vapes work, seals intact) - Read labels carefully

The Library's Approach: We want you to be happy! If you have a legitimate issue with a defective product, talk to our staff. We'll work with you to find a solution.

Best Practice: Buy small amounts until you find what you like!